Frequently Asked Questions
Discover everything you need to know about our luxury hair care and beauty collections.
Are Oribe products sulfate-free and color-safe?
Yes, all Oribe hair products are formulated without sulfates (SLS & SLES) and are specifically designed to be safe for color-treated and keratin-treated hair.
What is your return policy for online orders?
We offer a 30-day return window for products purchased directly from our website. Items must be in their original packaging and at least half-full to be eligible for a refund.
Does Oribe test its products on animals?
Oribe is committed to being cruelty-free. We do not test our finished products or ingredients on animals, and we do not ask others to test on our behalf.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Can I recycle my Oribe packaging?
Most of our bottles and outer cartons are recyclable. We encourage you to check the recycling symbols on the bottom of each product and consult your local recycling guidelines.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Afterpay.